Our service is personal, not automated, so if you are not sure which numbers to give, provide us with all you see on the outside of the casing and we will check them for you.
We aim to respond by email usually within an hour, a little longer at weekends, though some codes do require a little more time to check. All our Mercedes codes are at our standard price of £7.95.
After submitting the form, you will be forwarded to our payments page. Note that your request will not be actioned until payment is received. Our service is inexpensive but it is not free. We aim to give a good service to paying customers, with the assurance of our money-back guarantee: If we are not able to supply the factory-set code for your unit, we will explain why and provide options, and we promise to refund you less 95p to cover our payment processing fee.
Kevin, if I were gay and single, I'd marry you. I love you! The code worked. I cannot thank you enough. I considered several other websites before choosing you. Somehow I sensed a level of honesty with your website that I didnt with the others. Keep up the good work and thanks again! (Bill Poellnitz, Alpine AL2396)
Thanks very much Kevin. Just tried it in the van and it worked a treat. You are a star and I'll have no hesitation recommending your service to others. (Denis Mullane, Grundig S4000 in Mercedes Vito)
Bingo, many thanks for your prompt help and interest to secure satisfaction. I would advise anyone with these problems to first try the service you provide (Peter Dodd, Alpine 2299 in Mercedes SL500)
Labels applied to the case of the radio will often overlap the back and top, or top and side panels. Look to see if such a label is torn along the line where the panels meet and let us know if you see this. It might indicate the radio has been previously repaired and the code reset. We will still refund you if it doesn't work.
You will need to pull the radio from the dashboard to read the numbers we need from its chassis - this will be on a printed label, engraved on the metal case, or both. Extraction 'keys' (often of the type shown here) are required to remove the radio - don't be tempted to try removing the radio another way or force it as you may damage the surrounding dashboard trim. The keys make it very easy - you can find them in motoring stores or online.
Some Mercedes units are extracted not with keys but by first carefully removing the trimplate to reveal two or more torx head screws - you will need a torx T20 screwdriver to undo them, then pull the radio out.
We cannot decode any of the units fitted to the SMART models.
This independent website provides useful guidance on how to remove car radios and sat-nav units from vehicles.